Effective Date: June 25, 2026

At Weinu Distribution, customer satisfaction is important to us. This Returns & Refunds Policy explains the conditions under which products may be returned, exchanged, or refunded after purchase.

By placing an order through our website, you agree to the terms outlined in this Returns & Refunds Policy.

Return Eligibility

We accept returns for eligible products under the following conditions:

  • The return request is submitted within 30 days of the delivery date.
  • The item is unused, unopened, and in its original condition.
  • The product remains in its original packaging with all labels, accessories, and documentation included.
  • Proof of purchase or order confirmation is provided.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

Certain products are not eligible for return or refund, including but not limited to:

  • Opened or used personal care products
  • Consumable goods
  • Perishable items
  • Clearance or final sale items
  • Gift cards
  • Customized or personalized products
  • Products marked as non-returnable at the time of purchase

For health, safety, and hygiene reasons, some items cannot be returned once opened.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping
  • Defective
  • Incorrect
  • Missing from your order

Please contact us within 48 hours of delivery.

When submitting a claim, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will review the claim and determine the appropriate resolution, which may include replacement, exchange, store credit, or refund.

Return Process

To initiate a return, please contact our customer support team through our Contact Us page.

When requesting a return, please provide:

  • Your order number
  • Product details
  • Reason for the return
  • Supporting photographs if applicable

If your return request is approved, we will provide instructions on how to return the item.

Items returned without prior authorization may not be accepted.

Return Shipping Costs

Unless otherwise required by applicable law:

  • Customers are responsible for return shipping costs.
  • Original shipping charges are non-refundable.
  • If the return is due to our error, defective merchandise, or an incorrect shipment, Weinu Distribution may cover the return shipping costs.

We recommend using a trackable shipping service when returning products.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, refunds will be processed to the original payment method used for the purchase.

Please allow:

  • 5 to 10 business days for refund processing after approval
  • Additional time depending on your bank, credit card issuer, or payment provider

Partial Refunds

In certain situations, partial refunds may be granted, including:

  • Products returned with missing components
  • Items not in their original condition
  • Products showing signs of use or damage not caused by shipping
  • Returns submitted outside the standard return period but accepted at our discretion

Exchanges

We may offer exchanges for eligible products that are:

  • Defective
  • Damaged
  • Incorrectly shipped

Exchange availability depends on product inventory and stock levels.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been processed, packed, or shipped, cancellation requests may no longer be possible.

If cancellation is approved after payment processing, any applicable transaction fees may be deducted where permitted by law.

Refused or Undeliverable Orders

If an order is refused by the customer or returned due to:

  • Incorrect shipping information
  • Failed delivery attempts
  • Refusal to pay customs duties or taxes
  • Unclaimed shipments

Any shipping charges, return shipping fees, customs fees, or carrier charges incurred may be deducted from the refund amount.

International Orders

For international orders:

  • Customs duties, taxes, and import fees are generally non-refundable.
  • Customers are responsible for complying with local import regulations.
  • Refund eligibility remains subject to the terms outlined in this policy.

Fraud Prevention

To protect our customers and business, Weinu Distribution reserves the right to:

  • Verify return requests
  • Refuse fraudulent or abusive return activity
  • Limit returns from accounts with excessive return histories
  • Request additional documentation when necessary

Changes to This Returns & Refunds Policy

We may update this Returns & Refunds Policy from time to time to reflect changes in our business practices, legal requirements, or operational procedures.

Any updates will be posted on this page with a revised Effective Date.

Your continued use of our website after changes become effective constitutes acceptance of the updated Returns & Refunds Policy.

Contact Us

If you have any questions regarding returns, exchanges, refunds, or your order status, please visit our Contact Us page. We are happy to assist you with any return or refund-related inquiries.