Effective June 25, 2026

This policy applies to purchases made directly from Weinu Distribution. Purchases completed through a third-party sales channel may also be subject to that channel’s return procedures. Terms shown at checkout or stated in an accepted quote, invoice, order confirmation, or separate written agreement control if different, subject to applicable law.

Eligible Returns

Unless a product page or accepted order states otherwise, unopened regular-stock merchandise is eligible for return consideration when it is new, complete, unused, and resaleable; proof of direct purchase is provided; and return authorization is requested within 14 calendar days after delivery.

Authorization is required before shipment. A 20% restocking fee applies to approved nondefective returns unless the written authorization waives the fee. Change-of-mind, overstock, slow-selling inventory, or changed-demand returns that do not meet all stated conditions may be declined.

Sale, Final-Sale, and “As-Is” Merchandise

Clearance, final-sale, disclosed short-dated, seasonal closeout, and merchandise expressly sold “as is” are not returnable for change of mind. This does not eliminate a right or remedy for a defective, unsafe, misdescribed, or incorrect product that cannot lawfully be waived.

Proof of Purchase

A Weinu Distribution order number, invoice, receipt, or other purchase-verification method we use is required. We may decline a return when direct purchase cannot be verified.

Damage, Shortage, Defect, or Incorrect Item

Report visible freight damage as described in the Shipping Policy and email us within three business days of delivery. Include the order number, SKU or UPC, quantity affected, delivery record, description, and clear photos of the product, labels, lot or date codes, carton, and packaging. Do not discard, alter, use, or return goods until instructed.

After review, the available remedy may be replacement, account credit when agreed, or refund for the affected merchandise, subject to carrier or manufacturer procedures and applicable law. The reporting period helps preserve evidence and carrier rights but does not eliminate a nonwaivable legal remedy.

Non-Returnable Items

Unless we agree otherwise in writing, change-of-mind returns are not accepted for food, consumables, perishables, health or personal-care items, opened or used goods, special-order or supplier-direct goods, customized items, hazardous or temperature-sensitive goods, clearance or final-sale merchandise, or products that are expired, altered, relabeled, incomplete, damaged after delivery, or not in resaleable condition.

A non-returnable classification does not prevent review of a timely claim that an item was shipped incorrectly, arrived damaged, was materially misdescribed, or is subject to a nonwaivable warranty or safety right.

Return Procedure and Costs

Request authorization at info@weinudistribution.com. Unauthorized returns may be refused. Approved goods must be sent by the stated deadline and to the address in the authorization, securely packed, with tracking. The customer pays return freight and bears return-transit risk unless the return results from our confirmed shipping error or applicable law requires otherwise.

Original shipping, handling, insurance, and nonrecoverable accessorial charges are not refundable for an approved nondefective return. If a returned item fails inspection, we may deny the refund or deduct the loss in value to the extent permitted by law.

Refund Method and Timing

Approved refunds are issued after receipt and inspection, generally within 10 business days. Refunds are made to the original payment method unless account credit is agreed or another method is required or permitted by law. Financial institutions may require additional time to post the refund.

Cancellations

Cancellation is not guaranteed after sourcing, allocation, processing, or shipment begins. If cancellation is approved, reasonable nonrecoverable supplier, processing, or freight costs may be deducted when disclosed and permitted by law. If we cancel because we cannot fulfill an order, we will refund the canceled amount as required by law.

Payment Disputes

Please contact us promptly if you believe a charge is incorrect so we can investigate. Nothing in this policy limits a lawful billing-dispute or chargeback right. Knowingly submitting false information or using a payment dispute to retain merchandise without payment may violate these Terms and applicable law.

Written Copy and Questions

You may request a written copy of this policy. Contact info@weinudistribution.com or use the Contact Us page. This policy does not limit rights that cannot lawfully be waived.